Responsible for ensuring the timely and accurate completion of all dispatch-related administrative and ticketing tasks. This role plays a key part in maintaining accurate billing, efficient communication between drivers, supervisors, and management, and supporting operational excellence through attention to detail and effective follow-up.
Key Responsibilities
· Review and complete all ticketing and administrative paperwork related to dispatch activities
· Verify ticket accuracy and ensure all information is complete within predetermined timelines
· Follow up with drivers to address and resolve ticket deletions, deficiencies, or missing information
· Add additional charges to tickets as required (e.g., flush, chemical, wait time, etc.) prior to ticket completion
· Communicate any outstanding corrections or unresolved issues to Field Supervisors and the General Manager
· Maintain organized records and documentation for audit and billing purposes
· Support the dispatch and operations team with administrative follow-up as needed
· 85% Sitting
· 15% Walking/Stairs
· Two (2) years payroll experience using an electronic accounting platform. Previous knowledge of Axon will be considered an asset
· Ability to multi-task and complete tasks within the time frame of deadlines
· Excellent verbal and written interpersonal communication skills, especially email
· Excellent problem-solving skills and listening skills
· The ability to work alone on all tasks and with others in a team atmosphere
· Computer literate and extensive knowledge of all Microsoft Office and Adobe products
Job Type: Full Time
*Schedule: Eight (8) days on six (6) days off: In the office 7 a.m. to 5 p.m., and 24 hours per day on call
Requirements: Pre hire/Post Incident/Re hire drug and alcohol testing is required
Report to: Dispatch Lead, Logistics Supervisor and Logistics Manager