Dispatcher

The Dispatcher is responsible for the following duties including but not limited to:

· Planning, coordinating, and communicating dispatch projects relating to TDG for the applicable branch Sniper fleet. 

· Responsible for ensuring quality of ticket flow process as required by procedure. Communicating any deficiencies in the process to Dispatch Lead. Tasks include but are not limited to:

• Completing dispatch procedure as required and taught during training.
• Ensuring tickets are returned by drivers within 24 hours and the status is amended when needed and following up with drivers re: missing information prior to “dispatch complete” status. 
• Add other charges to tickets prior to completion. Eg: Flush, chemical, wait time, etc.

· Understand and utilize all necessary programs needed to complete the tasks of the position including but not limited to:

• Axon and Axon ticket app
• Geotab
• Workhub
• Payload

· Communicate consistently throughout a 24-hour period to ensure driver safety and consistent operations excellence.

· Communicate with Field Supervisors and Shop Foremen to schedule repairs, regular maintenance, and deal with unscheduled breakdowns. 

· Communicating with Dispatch Lead regarding driver schedules and any requests for time off, no shows.

· Communicate with Field Supervisor and Dispatch Lead regarding driver deficiencies and or to contribute to follow up required for incident investigations.

· Review tank farm inventory with Dispatch Lead to ensure billing has been accurately completed for chemical use/purchase.

· Responsible for communicating with customers, suppliers, and all departments of Sniper organization.

· Attend any required training to update skills or renew knowledge of legislation relating to the operation of Transportation of Dangerous Goods and Department of Transportation Regulations.

· Demonstrate commitment to Sniper Health and Safely policies, safe work procedures and all required completion of documents.

· Participate readily during the three (3) month evaluation, annual evaluations of the position.

· Communicate any workplace issues to HR for review and follow up.

· Attend all safety meetings as required by Management.

· Complete and consistently maintain Workhub orientation and certification as required by Sniper policy.

· Complete E-Timesheets and submit them to payroll department due at end of every shift. 

· 90% Sitting 

· 5% Driving

· 5% Walking/Standing

· 3 years Oilfield and/or TDG dispatch experience including knowledge of HOS, DOT regulations and Journey Management.

· Formal external certification showing dispatcher training completed.

· Read and write English. Average technical knowledge to conduct cell phone application training.

· Computer literate/experience with Axon an asset.

· Above average communication skills.

· Class 1 driver’s license

Job Type: Full Time

*Schedule: Eight (8) days on six (6) days off: In the office 7 a.m. to 5 p.m., and 24 hours per day on call. Available to travel for up to two weeks to cover dispatcher duties within other Sniper branches.

Requirements: Pre hire/Post Incident/Re hire drug and alcohol testing is required

Report to: Dispatch Lead